General Chat

i hope this new tree does not stay you should be able to choose which tree you wish to use

This new format is riduculous. I cannot even establish whether i share information with another user because whenever i insert the ancestors name into the allocated box it takes ages and when the named person appears i click on it and it refuses to budge. thirty minutes later and i have given up. The old style worked well without any problems.

Gillian

Thanks for your veiws

Because of all the teething problems genes have given us the option of using old/new for the time being click on family tree and drag it down and you will see the options Hopefuly when we have no other option but use the new version we should be ok I am still using the old one and dreading the time when I have no option but to use the new one ;-) :-) :-)

i HAVE PRACTISED AND AM SUCCESSFUL NOW ON THE NEW TREE
tHE OLD TREE IS STILL THERE IF NEED BE. hAVE FOUND YOUR ADVISE ON OPERATING NEW FORMAT VERY USEFUL THANKYOU

bARBARA

Excellent thankyou for replying Barbara

I notice you have only posted twice on the boards if you are ever stuck pop a post on and freinds on here will try to help you

Good Luck ;-)

I don't like the new tree either-does anyone else find it weird that the navigational tool arrows are back to front?? If you want to move to the right along your line, from say,sibling to sibling,you would expect to click on the right arrow,but no,you click on the left,the opposite to what you normally do,and vice versa.I find that really strange,and I have reported it to the Support Team.

I also clicked on the Feedback sign,to make some constructive comments,and got the "Sorry, this tree is unable to load" message,which was really annoying, and like the person who made the comment about it,I eventually gave up,lost the message,and reposted the message
in the other part of the tree where you locate the FAQ's which never answer your query anyway. I find it hard to find where to contact the
Support Team.It doesn't exactly jump out at you!

Also..I had the same experience with trying to find an ancestor in the Search box-hopeless!!-and gave up in disgust.

But-for those people saying that they have lost their photos from their tree,if you click on a person,and click on the Photo Gallery sign on the side,the photo comes up,so they're not actually lost. :-)

They are trying to sort out the glitches,AnninGlos is right,we have to tell the GR Team about any problems as we find them,so that they're
aware of them.

Margot.

Deffo the more people to complain the more chance we will have of keeping the old tree Perhaps we will have both as we do now and then we will have the choice old/new which would be great ;-) ;-)

Living in HOPES ;-)

I am unable to view my tree properly and have sent 2 messages to GR but have had no reply.
I dont know anyone who likes the new tree.
Why change something that was working quite nicely before.
Andy