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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	30 Mar 2011 13:15
	I have just posted on the genes reunited page in facebook asking them to help you. Fingers crossed :-)
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	30 Mar 2011 13:47
	One of the support team has been asked to contact you. Please post on here when it is sorted :-)
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	30 Mar 2011 17:31
	Hi Joy-Kentish Maid Thank you very much for your kind help in posting on facebook for me... The Support Team have contacted me & suggested again that I down load 1E8 & Its updates .which I did on the 24th March as they then suggested... But they do say It must be a problem from my end & to contact them again if I cant sort It...I had never had a problem before when I was a standard member...& so I dont know what else I can do.... Thank you once again for your help & time.
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	30 Mar 2011 17:33
	IslandinTheRain Thank you for your suggestion
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	30 Mar 2011 18:55
	I don't buy their expression that it must be a problem from your end - too many people have been told to do as you were advised and the end result was that it definitely was a problem in the site and not in people's computers. If you look at the most recent announcement in the announcements board, one can read that there is a problem in the site. Please post on here or / and send a personal message to me letting me know how things are this evening or tomorrow, whichever you wish; or, if you are on facebook, you could post on genes reunited's page there, too.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	30 Mar 2011 19:39
	Hi Joy_ Kentish Maid Thank you...It so annoying as I have lost 9 days access to the Census Records...I have tried to access them again just after my last post to you but Its the same as before no change...:( I will let you know tommorow if anything changes or not... Thank you for the help & support you have given me :)
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	30 Mar 2011 22:19
	You're welcome. I would type your board name but can't spell it :-) Very wise, Peter :-)
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	30 Mar 2011 22:31
	:) thank you Joy
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	31 Mar 2011 10:18
	Hi Joy-Kentish Maid I have replied this morning to the Genes Support Teams about yesterdays email from them.... I have tried to private message you but that is also not working for me!!! There is no change in my accessing any Records/Census's... Kindest Regards ps... this message appeared when I tried to add this to my thread Error Sorry. An error has occurred We can't take you to the page you wanted. The problem has been logged and our team will be working on it. Thanks for understanding. We're really sorry for any inconvenience!
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	31 Mar 2011 13:24
	Signing off!!!!!!!!!!!!! Told not to post on the board Thank you all for your very kind help
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	4 Apr 2011 10:51
	nnn
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	4 Apr 2011 10:53
	Hi Joy-Kentish Maid I have tried to contact you by PM but I am unable too!!! Kindest Regards
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	4 Apr 2011 19:14
	Eventually it worked :-) I have been given advice to try clicking first on sent messages and then the in box - seems to work :-)
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	13 Apr 2011 06:54
	I have noticed & only on the Genes site on my computer...In front of the green refresh arrows is a what looks a broken page button....Compatibility View...web sites designed for older browsers will often look better, and problems such as out of place menus,Images or text will be corrected..... would you think this has this anything to do with me not having been able to access any Records/Census's...on Genes... Thank you for your help...
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: August 2005 Posts: 4,137 Send Message	TootyFruity	Report	16 Apr 2011 20:47
	CelestialOooooLace. I'd try compatability view. I have had success on other sites using this. In fact I leave it in compatability view unless it tells me it causes a problem. This can be set in Tools. You have nothing to lose by giving it a try.
Member Since: August 2007 Posts: 13,276 Send Message	Lindsey*	Report	16 Apr 2011 20:54
	For what its worth, demand a full refund and go for FMP or Ancestry, GR do not own the records they only divert you to other sites. Take a free trial first.
	Researching: For better results please give all the details ,name, date place as you can {pictures by me }
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	17 Apr 2011 06:42
	Thank you TootyFruity & Lindsey For your replies...I did try Compatibility view but that wasnt showing the correct page view... just the text Also...Lindsey they have now given me a refund ...which I should recieve in the next few days... They think there is a conflict set up with my computer & the site Thank you all very much for your help & time It was very kind of you all Regards CelestialOooooLace.
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.
Member Since: April 2004 Posts: 23,195 Send Message	Joy	Report	17 Apr 2011 08:28
	"a conflict set up with my computer & the site" - am thinking about the wording :-) Am so glad that they have agreed to give you a refund as they cannot sort out their issue. Try a free trial on ancestry and on find my past to see which you prefer.
Member Since: January 2008 Posts: 98 Send Message	sonear	Report	17 Apr 2011 09:05
	Hi Joy-Kentish Maid Thank you for your reply:) Also thank you for your very kind help, information & support Kindest Regards CelestialOooooLace.
	Researching: Edward James B BONNEY. SOUTHPORT, ORMSKIRK, LANCASHIRE.

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Accessing Census Records...Problem