General Chat

Please could anyone help me in how to Access the Census Records on Genes...I upgraded to Platinum on the 21st March but as yet havn't been able to look at any...I keep getting the Message Internet Explorer can not display this web page...
I have done as the Genes Support team helpfully Suggested ...Upgraded Internet Explorer to I.E.8..but It has made no difference...I still cant access the Census's...I havn't now any Ideas what to do..I wondered wether anyone else may have had this problem & have found the answer...
Thank you for your help & Time..

Please report it again.

Many people were reporting problems with the site and genes reunited posted in the announcements that there was a problem in the site -
Message board errors

Hi Joy Kentish Maid
Thank you for your reply...I did report It again on Thursday but as yet I havn't heard anything back...

Have you downloaded a viewer. Its a long time since I used the Genes site for records but its something like Java or adobe you need. Again from memory, when you go onto the image page it gives a white page and at the top of the page should be a message saying what you need to view the image.

Hope this helps.

There won't be any admin staff available, I understand, until Monday now. I shall report it again on their page on facebook, too, then.
In the meantime, try ancestry for census which is free tomorrow, census day.

Thank you TootyFruity
for your reply Help & Information

Hi Joy Kentish Maid
Thank you very much for your help...& Ancestry Information

This may sound weird but have you tried another browser. I've found in the past that sometimes when I can't get something to work on one browser it will work on another.

Hi ChAoTic
Thank you for your reply..I have tried Googlechrome...Firefox ...& Internet Explorer... & none of these work .

Any news today?

Did you manage to download the appropriate viewer? Without it no browser will display the records

hi chaotic,
when i had that problem i deleted all browers and cookies,
changed to explorer 7 and have had no trouble since.
you would be surprised how quick they all get filled up,normallly with things you don't need anymore.
don't worry it wont delete your tree or things like it.
hope this helps you.lynne

Hi Joy Kentish Maid
I havn't heard a thing as yet from the support team from my last email to them on Thursday...I resent the same email to them on friday also..
Thank you for asking

Hi TootyFruity
I cannot get to the page to download a viewer
Thank you for asking.

Thank you Lynne
The support team sugested I download IE8 & to make sure I had all of the updates..which I did...Cookies...I am not sure how to deleate them!!!!!
Thank you for your help

CelestrialooooOooooLace

To delete cookies, in IE8 look for Tools on your toolbar above. Press Tools, the Internet Options which is at the bottom of the list and then delete temporary files.

However if you cannot access the page then I am not sure that this is going to help you. I take it you do the search, get your probables, click view image and nothing happens, you do not leave that page.

Hi Tooty Fruity
Thank you for your reply
I have only once got to a page for the Census's... as soon as I did in the add areas It said Internet Explorer could not dispaly this web page..I couldnt do anything at all...the rest of the time as soon as I try to get to the census's I get the same message ....thank you for your help & Information on how to deleate cookies...
when I was a standard member I never had this problem..

I really think you need to download an add on for your browser. IE will not be able to display the results without it.

You could email GR and ask which viewer you need to view the records. Then download one for free.

Dear all
Thank you all for your help & suggestions...I have just emailed the support team again...

I wonder If any member may know of a Genes Contact Telephone Number please
Thank you
CelestrialooooOooooLace