General Chat

Diagnose and repair

Box comes up with

Network Diagnostics cannot run because the Diagnostics Policy Service is not running

It then gives me an option of

Click to open service control manager
You will need to manually start the diagnostics Policy service. Once this service is started you can run network diagnostics

If I click on

Click to open service control manager
You will need to manually start the diagnostics Policy service. Once this service is started you can run network diagnostics

then OK it brings up another box with

'User Account Controll
Windows needs your permission to continue
If you started this action, continue
Microsoft Management console
Microsoft Windows'

then there is a down arrow with 'details' beside it and 'continue' and 'cancel'

Seriously considering the pub.

BRB

But not gone to the pub!!

Errol,

Is it possible that Windows is managing the internet connection and is taking priority?

I had this when I installed a new router and couldn't connect. Had to make sure that Windows was not managing the connection.

Sue x

Have you tried what I typed earlier:

Click on Start and then Connect To

Ok, wheres connect to in the start menu....I cant see it ....lol

OK I take it back its there.........doh!!

Ok it says

'BTVOYAGER2110-11 Connected with limited access'

Hi Sue - it depends what Theresa is using as her connection software.

ok are you using the BT software - what icons do you have in your taskbar?

I wouldnt mind but its telling me the signal strength is good or excellant!!

Left:
Show desktop
Switch between window
Windows media player
Launch internet explorer

Right:

Java update available
AVG (out of date now!)
MSN
Windows defender
Battery
Connection status
Volume
Skype not connected
Windows sidebar

Bt software to run which part...lol

Thinking of V & T to run me right now!

ok it sounds like you aren't using the BT connection software.
(tut tut over the out of date AVG!)
Forget the signal strength - that is merely telling you that the connection between the router and the laptop is good.
Could you click on Start again please and then Network and tell me what is listed there?

Err nothing under name, category, work group or network location!


AVG only out of date since three days after it last went online!!

Do you have an icon in the taskbar that looks like two computer screens?

Yep and its got a red cross over it

click on it and then select Network and Sharing Center (sic)

Unknown

The dependancy service or group failed to start

For sharing and discovery to work properly, make sure the settings in your firewall programmatch the following settings

Network Discovery ON
File sharing ON
Public folder sharing OFF
Printer sharing OFF(no printers installed)
Password Protected Sharing ON
Media sharing OFF

Have you recently alterred your firewall settings?