General Chat

REPLY FROM GR>>> I am sorry to hear that you are still having trouble accessing the Genes Reunited site. I apologise in advance for the length of this response, but hopefully you will find it useful. This could be an issue that is caused by your browser refusing to accept the per-session cookies the site needs to place on your computer whilst you are logged in. These cookies are harmless, and are deleted as soon as you leave the site. To resolve this problem you need to activate the per-session cookies feature within your web browsers Internet security section. If you wish to utilize the auto-login feature so you do not need to enter your username and password every time you visit the site you will also have to enable the stored cookies. If you were using the site previously without trouble this error could now be occurring if you have recently upgraded your web browser, or have changed your Internet security level settings. The following guide should be able to assist you: If you are using Internet Explorer 5.5 or earlier you should be able to change your cookie settings via the Internet Options icon in Control Panel you can find control panel under settings in your Start Menu. In Internet Options go to the Security tab, then select Custom Level. A window with a list of options and checkboxes next to the options will appear. Scroll down the list till you find Allow Cookies and change the settings. -Internet Explorer 6.0- The newest version of Internet Explorer 6.0 has advanced cookie management. In order to use this website you will need to adjust the Privacy Settings. If you go to the Internet Options icon in Control Panel (found through Start Menu, Settings, Control Panel). Then select the Privacy tab, you need to adjust the scroll bar to at least Medium, then apply and OK the settings. You should now be able to login and navigate without difficulty. If you are using any other browser, i.e. Netscape or AOL, please check their respective home pages for further details. Best regards, The Genes Support Team

If the above helps anyone with the logging in problem, then thats ok. Personally I don't think it will make a jot of difference. Joe, its all very well, but it's only in the last couple of weeks that any of us have had these problems, we never had to log in before anyway.

Not had any problems at all (fingers x'd - tempting fate now lol), and I'm in and out on here many times a day. Using IE. Mary

I'm in and out of here all day also. I use IE 7.0 and have GR as a favourite and an icon on my desktop. I never log in or out of most of my programmes, but then only me using computer. The only time I did have to log back into all of them was when I did a complete cookie clean up, to try and sort a problem. Usually I stick to a disc clean up. No probs that way.

Hi Teresa, An interesting reply from GR....... I have had to Log in each time and I have GR in my Favorites and always have had...I have never had to log in before untill about 2 weeks ago.