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GR site problems
| Profile | Posted by | Options | Post Date |
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Genes 
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Report | 13 Sep 2004 09:43 |
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Hi everyone, We would like to apologise for the site difficulties over the weekend. GR experienced a database problem which caused the site to shut down on Saturday evening. Our technical team worked all weekend on this and have now installed a new database server. The site should now be fully functional. If you experience any problems please email support. Thank you for your understanding, Michelle |
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Unknown | Report | 13 Sep 2004 09:47 |
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Michelle, Thank you for letting us all know what happened. I do think however that the message that the site was down for "planned mantenence" was somewhat misleading in these circumstances - perhaps consider re-wording it in future ? Paul |
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Unknown | Report | 13 Sep 2004 09:49 |
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nice to see you back - I took to my bed in the huff cos I couldnt get the site lol |
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Genes
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Report | 13 Sep 2004 09:50 |
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Thanks Paul. Yes, definately. |
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susie manterfield(high wycombe) | Report | 13 Sep 2004 09:50 |
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michelle thankyou for getting genes up and running again. i was having withdrawals:) its so good to see you back. after all,you ARE the best genealogy site on the net !!! susie |
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Sandra | Report | 13 Sep 2004 10:02 |
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hi michelle thanks for letting us know, i took it that something had crashed as i never saw a message for planned maintenance on the threads. glad the sites back up sandra |
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ஐ+*¨^¨*+e+*¨^¨*+ஐ Mildred Honkinbottom | Report | 13 Sep 2004 10:05 |
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OOOOOh youve made a rainy Monday happy again !! Elaine x :o)))))))))))))) |
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John | Report | 13 Sep 2004 10:26 |
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Thanks Michelle. It was really bad wording to say, "restore very shortly". I and many others kept going back frequently to be greeted with the same message. Happy now though. |
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Unknown | Report | 13 Sep 2004 10:29 |
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John, In their defence, it's often very difficult to say how long a piece of work like this will take - no doubt the team attempted to resolve the problem before deciding to install a new server - all of which takes time. Been there, done that, got the T shirt. Paul |
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John | Report | 13 Sep 2004 10:32 |
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That's true. After a while would they realise it was going to take more than a short while (30-60 minutes) though? Doesn't matter now! :O) What size T shirt do you wear?! |
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BABZ... | Report | 13 Sep 2004 10:41 |
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Hi Michelle Thanks for the explanation...glad its back now. For the length of time the site was down...maybe next time a blanket email to members could be forwarded? or would this be an impossible task (thousands of members) ...Babz |
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John | Report | 13 Sep 2004 10:46 |
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Hi Joy at 50 degrees! |
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Bobtanian | Report | 13 Sep 2004 10:53 |
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Thanks Michelle, i was nearly going to have a detox,!!! Wondering..Is it my imagination, or is it possibly that not too many people are into the site yet, but the refresh rate seems astronomically quick, this morning Bob |
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Researching: |
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Unknown | Report | 13 Sep 2004 11:01 |
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Large lol |
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Genes
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Report | 13 Sep 2004 11:21 |
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Apologies about the wording regarding how long the site was going to be down. It did take longer than we ancipated. If the future we will make sure the wording is updated. Thanks, Michelle |
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Bobtanian | Report | 13 Sep 2004 11:22 |
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Joy, John...........Joy does your "kentish maid" refer to your birth place? By my calculations your reference puts you South-ish of Salisbury ( Always willing to be corrected!!) Bob... |
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Researching: |
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Unknown | Report | 13 Sep 2004 11:42 |
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Joy, I have rellies down there (aunt and uncle) in Verwood, nr Ringwood, is that near you ? |
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Melinda | Report | 13 Sep 2004 12:44 |
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thanx for letting us know what happened michelle. best wishes melinda |
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McAnne's Gahan-Crazy | Report | 13 Sep 2004 17:39 |
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Nudge for anyone who has missed the 'real reason'!!............ |
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Lisa | Report | 13 Sep 2004 19:47 |
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michelle still having problems with this site after saturday night and sunday not being able to use it.do we get an extra two days of membership for the inconvinience? |
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