General Chat

........Or was I right? I put in 2 repeat prescriptions at the docs the other day. Just went to the chemist to pick them up and only one was in. I explained that they had gone in at the same time so there was really no reson why the other shouldn't be there. Girl in chemist said I would have to go back to docs to find out what had happened to it. So I refused and said that as it wasn't my fault I wasn't doing the running around and she would have to find out where it was. Even the chemist tried to get rid of my by saying that the phone was engaged! lol. You should have seen their faces though. I thought the assistant was going to punch me! The way I see it is that they are providing a service that had gone wrong somewhere and so it was up to them to sort it out. What do you think? And do you stand up to people when you think you're getting a raw deal? Jeanette x

Yes you are, but thats what they call us who stick by what we beleive is right. lol Shirley Ann.

You have a long way to go to catch up with me, Jeanette! lol I am getting more cussed the older I get...aint nobody gonna push me around! lol BC XX

Jeannette You are too nice to be a grumpy young woman even and you did right to stand your ground we don't do it enough!! Good on you.

trouble is, I doubt if the chemist get paid any extra for providing that service.

grumpier by the day Jeanette!!! lol!! Rebs x :))

*thoughtfully....come to think of it I have always stood up for myself and others I think are being put upon...XX BC

can't comment on the 'old' bit

Was it too much for them to pick up the phone and give the doctors a call for you. I went to the chemist the other day. Said it will be 5 mins 20 mins later still sat there. Another lady came in they couldn't find hers turned out they had put it to be delivered next day. Poor women had to go and pick up grandaughter from school was getiing into a panic. I thought well they mislaid hers I had better ask there is was sat waiting behind the screen. Back to my local chemist next time at least they shout to see if you are there. Wondering what has happened to customer service. Germaine x

Thanks peeps........I think! lolol It seems to me alot of places these days seem to forget they are providing a service. Valice - They probably aren't getting paid any extra for doing it, but that's what chemists do. We can't go anywhere else for our prescriptions unfortunately! Ann and Sharyn - nice to see you both

I think you are quite right Jeanette. If you're a grumpy old woman then so am I! If they say they provide a service, then they should provide it. It's not up to you to chase them! A couple of weeks ago on a Thursday my husband (who is on regular medication) put a repeat prescription into the chemist. He always uses the same chemist and has been on the same medication for years. There was a new girl serving. She took the prescription, didn't ask if he would wait, or check whether the tablets were in stock. My husband (who is disabled and on crutches) called after the girl to tell her he would be back in 30 minutes. She was by then serving someone else. When he went back after half an hour, he was told that it wasn't ready. Luckily the chemist noticed my husband and said he would do the tablets asap. The girl brought out his tablets and told him that some were missing but would be in the next day. My husband asked if someone could phone him if they were not in, to save him the 3 mile drive into town. The following afternoon at 4pm he went back to the shop only to be told the tablets weren't in yet. He only had enough tablets for the next day so he again asked if he could be phoned if they didn't come in. I went with him on the Saturday, when he was once again told the tablets weren't in. The usual pharmacist had been away on Friday so the tablets hadn't been ordered. I lost my patience with the girl (and I think I frightened her! LOL) complaining about the dreadful service. In the end the pharmacist phoned all the local chemists until he found one that had the drugs in stock. He then went and collected them for my husband and completed his prescription. I wanted to write a letter of complaint, but my husband wanted to leave it as he said he had to go back there. I, personally, will never use that shop again. Sue xx

Hiya Jeanette, nice to see you again as well. Rebs xx

Sue That's terrible. I think I would write a letter of complaint in that situation. I would want them to know how miffed I was. You might get a better service when you go back in again! lol I forgot to mention that the prescription that was in today had been ordered 2 weeks previously when I had remembered. When I went to collect it, of course it wasn't there so I did go to the docs to find out what had happened. apparently I had ordered it TOO EARLY! Have you ever heard anything like it? So the computer wouldn't put it through resulting in me wasting more of my time in the bloody doctors and chemist!

Join the club Jeanette - my wife is a founder member Lol

Jeanette, you grumpy, never! lol You did right to stand your ground, I have always stood up for myself in these situations but admit I've got better at it since coming here!!! Jacquie xxxx

John - don't let Mrs Jackman see what you've written. You might find yourself minus a couple of body parts! lolol *waves to Jacquie*

no, never, Jeanette! Nice to see you. Throw em a addock! :-) Joy PS just popping in while having lunch.

Jeanette, If you,re classed as a 'Grumpy old woman' Then I must be one of the Grumpiest ols men around,If I don,t get the service that is correct, Then I moan like hell, Firstly to the staff concerned, then Direct to the MD.of the company concerned.If you do nothing about it the service gets worse and they get complacent.Keep at it. Hal.

Are you still grumpy Jeanette? For god sake girl, slap them over the head with a haddock! Rebs xx :)))

You were quite right Jeanette. My Chemist is fantastic (and gorgeous!) if there is any mistake, he will phone the surgery and if they have made the mistake, he will give me the medicine and collect the prestciption the next day from the doctor. He would not just give it to me without speaking to the surgery of course. Deanna X