General Chat

What does it say under details?

Oh gawd! Its says so many blinky things, lists of them. Im running (if this helps) AMD Duron (tm) processor 1.59GHz 480 MB of Ram God i wish we had a GR help number lol also says NTFS Free space 106 total 114

ok that's enough information for me for now strump. Can you bear with me for just a few minutes - just giving advice to someone else at the same time and don't want to get the two mixed up lol

No problem at all and thanks

ok I'm back can you now do exactly the same for your C drive (c:) and give me the same information?

in other words see what it says for C; on the right hand side

Thats says NTFS Free 69.0 GB Total 76.6

brilliant!!!!!! that tells me both disks are in use and that they are both ntfs file format so now we can start to solve the problem

Oh good, coz im feeling very thick here lol

Now, there are a number of factors that may or may not be causing the problem so we'll tackle the easiest first. I will type instructions here but if at any stage you don't understand - PLEASE SAY. Don't click on anything unless I ask you to. In other words follow the instructions verbatim and we shouldn't go wrong. Sitting comfortably?

Yeap, off we go then, and ill say sorry before we start lol

ok I'm going to use a fairly standard protocol for describing how to do things. In other words: start>Control Panel means click on start and then Control Panel think of the > as an arrow pointing you onwards all the time. Another example: start>All Programs>Accessories would mean click on start then on All Programs then on Accessories ok so far?

Done a complete check yes, all seems ok Brenda x

the only alternative to doing it this way is for you to allow me remote control of your computer so that I can do it via my broadband connection but I wouldn't advise doing that - you don' know me and I would be able to access all sorts of information on your computer so if you arehappy with following instructions we'll continue

ok

Can I please make a suggestion?

please do yes

Could others please hang fire until we have tried this so that the water doesn't become muddied - I really appreciate others' advice but it may be counterproductive if we are trying more than one solution at once and can lead to further problems. In my opinion this is a problem with the Master File Table on the slave drive rather than a virus or spyware. Just received your PM Strump and will answer now. Thanks everyone for any help and patience.

OK everyone - thank you so much for hanging fire while we sorted it via msn - much appreciated

Thanks Errol, im all fixed now.