General Chat

Kay: I know where the television was despatched from as I have the Invoice. They seem to be a reputable firm in London. I contacted them immediately and they have promised to refund the money. I will have to wait and see on that one. If they don’t then my bank insurance will have to. After getting a crime number I forwarded it to them so they know I am not trying to defraud them. Jess: I too have been thinking about it during the early hours and hopefully they won’t come back again. I just feel so lucky that something just made me check my bank account. Something I will be doing much more often from now on. The worrying thing is that on the day the order was placed I had only used my card at two reputable high street stores. Both with chip and pin machines. I will update if I hear anything else. In the meantime if you receive a card from a delivery agent that has someone else’s name and your address check your bank accounts. Gill

I am sure you will get the money back, even if you have to have the TV sent back to the supplier( or they re-claim it from the courier,)which i am sure they will. paying for bus tickets with a card confuses me slightly - they must be able to tell you where those tickets were purchased ,to and from. its not like they handed over cash to the driver,is it? I'd be ringing the local travel inn too - or somewhere walkable from your house,where they might have stayed overnight,although to have used your card to book that would be perhaps too condeming- CCTV and all that. Is there anywhere obvious?

I showed this to my OH-he couldn't believe it. It's a shame that police surveilance is so costly-I was thinking of along the lines of a sting. If the guy comes back-get your OH or family member to be there or even a policeperson hand the card over, and then when he goes to the depot to collect the telly strike. But sadly this ain't a tv movie and it costs money to do this. Would hav been good though. There's alot of talk at the moment that using your debit card over the internet is far more risky than your credit card. I'm sure you will get your money back catherine xx

If they do happen to come back and you are on your own,,,speak through a window and tell them the matter is now in police hand,,,,do you have security fitted? Camera system can be reasonable at A****ok not the very best but maybe more effective then nothing,,,,,,,,,plus mock wall camera's can be got,,,,,,,,,police will advise on this,,,,,,,,, Hope you stay safe and your money returned,,

My card was copied a couple of years ago and the credit card company phoned me and asked me about major purchases made on in it London which seemed suspicious. The cheeky so and so's had spent over £2000 on it on Jewellery amongst other things. It was before chip and pin and I was informed it must have been 'cloned' it happened to my friend at the same time and it all led back to a petrol garage we had both used on the same day. When we thought back there was a lot of under the counter messing about with the card 'machine'. Fortunately, the credit card company sent me a statement within a day and I just had to go through and tick what was mine sign a legal declaration and all the other stuff got taken off. My friend and I informed the company about the garage we both used and then the police got involved from there. I didn't hear any more about it after that. I hope that you manage to get this all sorted out and these scumbags get what is owing to them for causing you such upset. I do sympathise, it is a horrible feeling. xx

Morning Everyone, I am paranoid about my bank account. I check my bank account every morning on the internet to make sure there have been no dodgy payments. A couple of months ago there was one from a supermarket which was suspect, I phoned them immediately. It all got sorted, but the problem was with the girl on the phone, she couldn't understand how I had picked it up so quickly as the purchase was made 2 days previous and the money taken out that day, and I was on the phone at 6.30am querying it. I then had to explain about internet banking, all she kept saying was 'B*******' isn't an internet bank!! Eventually I got through to her I think lol. Sorry for going on, but I think its vital to check everyday to nip it in the bud. If you wait a month for a statement theres no telling how much would be gone before you noticed. Sue

The card has been stopped, They will be aware of this the next time they try to use the card, or the details online . Possibly once they have paid for something using a huge amount from a card, they wont strike again as they will assume its been reported to the police and is being tracked. To come back a few days later to your house would be very silly. I doubt they will return unless they are really thick. as Jess said, they are probably on the next scam elsewhere. But I can still understand your concern. Put a small notice near your doorbell Fraudsters Beware~~~~~~~~You are being tracked. Elaine x

Good news. The retailer emailed city link last night and has had confirmation back that they will return the television to them so I am assured of a refund from them. On another front I received a letter from my banks fraud department this morning dated the 14th December with all four transactions plus one that was declined. In the letter is the following paragraph: ‘In this instance we have placed a “safeguard” on your account which protects you against any potential fraud in the immediate future. As a result of the “safeguard”, when your debit card is next used, the retailer will be prompted to contact us so that we can verify that your card s in the right hands.’ I used the card yesterday before I knew anything about this and guess what – no prompt to contact them. Good safeguard or what! Gill

Knowing that City Link are aware is very relieving. If the perpetrators are tracking the order they will know they have been sussed out and will not return. A lesson learned for me. Trust your instincts and be very careful in the future. As you say Elaine they are probably trying it on with someone else already. Gill

Thanks for your replies Kay and Muffy. I have taken everyone’s kind and helpful advice on board and much appreciate the concern and support that has been shown. Gill

So glad to hear you are almost sorted,,,,,,,,,,,and hopefully you will be more reassured.

Gill Glad its being sorted for you, we had some money taken from our joint account a while back. Leaves a nasty taste doesn't it? what made my blood boil was the fact that despite the fact it was a joint account, as it was his card that had been cloned, the bank would only deal with him!! Jess with reference to your comment - paying for bus tickets with a card confuses me slightly - they must be able to tell you where those tickets were purchased ,to and from - when our card was cloned it was used to pay off a morgan stanley credit card, yet we was told it wouldn't be traced!!! Muffy we think his card was also cloned at a dodgy petrol station, esp as one of the one he uses was later in national news for that problem.

Been following this and pleased that you will get your money back. also went straight in and checked our bank on line!!! The worrying part to me is the fact that they had the address as well as the bank details, which points to a bank statement or similar. I wonder if banks are as careful as they should be with their waste, is everything shreded etc. makes you wonder doesn't it? Ann Glos

A couple of months ago our daughters OH got two contracts sent to him,well variations of his name, from Virgin mobile welcoming him to their network. Apparently two phones had been supplied in a MIDLANDS virgin shop on their address,they live in Kent!!!, the bank a/c given wasnt theirs altho the name was SIL on the supposed bank A/c. They reported it to Virgin who teated them as if THEY were pulling a fast one. They reported it to the Police and got a crime nos. they then got demand letters from Virgin cos the D/D's had been rejected. Daughter again went on to Virgin who said the phones had been cut off and it was being investigated. On stating to Virgin that they didnt want THEIR credit tarnished by this, Virgin had the cheek to say they couldnt guarantee it!!. they have had letters since demanding payment and saying it was being put to debt collectors, SIL said 'bring it on ,I will shame Virgin in court'. Daughter doesnt need this stress cos shes only just in remission from Hodgkins after six months of chemo. They do strim everything that has their name on ,but police said these scum only have to get copies of the electoral rolls Shirley

My cousin had his card skimmed a couple of years ago, most probably in a restaurant. Do not let your card out of your sight. They will not be offended if you ask to go up to the counter to pay, just don't let anyone walk away with your card. I wonder sometimes about Bank security, we are still waiting for our letter from Nationwide over the laptop theft. Rosalind

I got my letter yesterday from Nationwide re the laptop theft. Bit late that!! And WHY do they let employees take home sensitive client details. Anything could happen, the laptop could have gone missing anywhere between Office & home

Electoral Rolls. Did you know you can opt out of having your name on the electoral rolls available to public view. Also re shredding it was on the television recently that the ordinary shredders were not good enough and we should be using cross shredders (don't know what this is but I assume it shreds both ways). It gets more frightening all the time. I have used cash for all my Christmas shopping this year, paranoid maybe but better safe than sorry and they reckon chip and pin is not safe.Remember all web sites CAN be hacked. Take care and a Merry Crime free Christmas to you all. Pat

Hi Gillian, Im truely sorry to hear what has happened. It's really aweful. It sounds like your card was cloned. This is the latest thing now. Cards are cloned when you insert into cash machine to withdraw. A friend of mine got a call from her bank asking if she had tried to withdraw cash in France 3 days in a row. She hadn't even been out of the country and upon checking her purse her card was still there. I hope that everything gets sorted out very soon.

Hi Wendy Sorry to hear about this, was it after your visit to UK? have you tried this address for Stagecoach Legal identity stagecoachbus.com is brought to you by Stagecoach Group Plc, a company registered in Scotland (Registered No. SC 100764), whose registered office is at 10 Dunkeld Road, Perth, PH1 5TW Scotland. Speak soon ann Glos

It as I said earlier, doesnt have to be a ATM that is cloning.your cards ...you only need one of the carbon copies of a counter card machine....or your copy of the page of the transfer. Bob