General Chat

crumbs Dizzi - disasters all round - make sure you think of yourself in all this

HI ANN
WILL GET BACK TO YOU ASP,
TO ADD TO OUR OTHER MISHAPS MOTHER IN LAW HAD
A FALL DOWN SOME STAIRS AND AT 87 WE ARE TRYING
TO GET HER TO DO A FLAT SWOP TO A GROUND FLOOR
ONE WHICH SHE IS FIGHTING,
SO WITH US HAVING COLDS,
GRANDSON SICK
DAUGHTER FRACTURED ANKLE
AND MOTHER IN LAW,
HONEST DONT KNOW WETHER COMING OR GOING

Dizzi - have you read the letter now? if so, is it satisfactory? Do you have a printer or would you like m to print some copies off for you, then if you send me a message with your address I can send them to you

Where were "the witnessess" did Dizzie see them or was the nurse alone ?

Last week a report and interview on local local TV with a man who visited his mother in hospital in the evening,got home and received a call from her on his mobile to say she could not breathe and no one was answering her bell,he rang his brother who lived nearer the hospital and they got there to find her dead-and the bell still ringing

They are making a big fuss !!

Sorry folks that my posting to Dizzi has appeared twice, cannot find delete button to rectify this.Joyce P

Reading Dizzi's thread brings back so many memories of what could only be called sheer hell. In 2007 I spent ten days in a ward which was dominated by the senior nurse who took an instant dislike to me, she encouraged the rest of her team to make fun of me, ignore my pleas for assistance and generally make my stay uncomfortable, for the whole of my stay I was connected to a drip and a catheter. It so happened that this senior nurse did two night shifts and she refused to erect the night bars either side of my bed, I was in so much pain, was used to sleeping in a double bed and frightened that with tossing and turning I would fall out of said bed, my please were ignored as were my requests to be helped to the toilet. During the daylight hours I was encouraged to walk by the physiotherapy staff but was refused a zimmer by this very same nurse. When my daughter demanded the use of one for me she was refused also, so she left the hospital, drove into town and arrived back in the ward with a brand new zimmer, to say I was unpopular is an understatement but I did hear a few titters from some of the nurses who I believe did not agree with their senior nurses actions! On discharge I did hand in a report on misconduct by staff but never received any follow up. They do say that lightening never strikes twice but in my case it did, three weeks later I was admitted back onto the same ward but this time around I was more in charge of my faculties, as in walking and being more alert. I could not believe it but the first person to attend my bedside was the one and only domineering nurse who disliked me, her opening statement being ' oh no, not you again', this time my back went up and in protest I started to get dressed, along came a young doctor and questioned my actions so I told him of my previous experiences and requested a move to a different ward, outcome being this senior nurse was moved to another ward and I never saw her again. After that the rest of what was her team showed me more respect, just maybe they were glad to see the back of her also.
Dizzi, when hospitalized it is easy to say take a stand for your rights because nine times out of ten we are too ill to take the initiative, am sorry that you suffered at the hands of those who supposedly are there to hasten your recovery, I pray that Anne's letter or a similar version of it has been forwarded to the appropriate people and that notice is finally taken of your complaints. I wish you well for now and for the future, prayers and hugs are winging their way to you lass, love, Joyce P xx

Reading Dizzi's thread brings back so many memories of what could only be called sheer hell. In 2007 I spent ten days in a ward which was dominated by the senior nurse who took an instant dislike to me, she encouraged the rest of her team to make fun of me, ignore my pleas for assistance and generally make my stay uncomfortable, for the whole of my stay I was connected to a drip and a catheter. It so happened that this senior nurse did two night shifts and she refused to erect the night bars either side of my bed, I was in so much pain, was used to sleeping in a double bed and frightened that with tossing and turning I would fall out of said bed, my please were ignored as were my requests to be helped to the toilet. During the daylight hours I was encouraged to walk by the physiotherapy staff but was refused a zimmer by this very same nurse. When my daughter demanded the use of one for me she was refused also, so she left the hospital, drove into town and arrived back in the ward with a brand new zimmer, to say I was unpopular is an understatement but I did hear a few titters from some of the nurses who I believe did not agree with their senior nurses actions! On discharge I did hand in a report on misconduct by staff but never received any follow up. They do say that lightening never strikes twice but in my case it did, three weeks later I was admitted back onto the same ward but this time around I was more in charge of my faculties, as in walking and being more alert. I could not believe it but the first person to attend my bedside was the one and only domineering nurse who disliked me, her opening statement being ' oh no, not you again', this time my back went up and in protest I started to get dressed, along came a young doctor and questioned my actions so I told him of my previous experiences and requested a move to a different ward, outcome being this senior nurse was moved to another ward and I never saw her again. After that the rest of what was her team showed me more respect, just maybe they were glad to see the back of her also.
Dizzi, when hospitalized it is easy to say take a stand for your rights because nine times out of ten we are too ill to take the initiative, am sorry that you suffered at the hands of those who supposedly are there to hasten your recovery, I pray that Anne's letter or a similar version of it has been forwarded to the appropriate people and that notice is finally taken of your complaints. I wish you well for now and for the future, prayers and hugs are winging their way to you lass, love, Joyce P xx

Dear All

Hello

This website was set up so people could see complaints about their hospital and different services.

https://www.patientopinion.org.uk/.


I would also add that a copy of the letter should be sent to the Patients Association.

Helpline: 0845 608 4455
Email: [email protected]


By law, all health care staff have to have training in manual handling of people.
If they don't follow proper procedures, then the organisation becomes responsible for the neglect of the patient as well.

----------------------------------------------------------------------------------------------------------

"MOVING AND HANDLING PEOPLE"
An Illustrated Guide

Edited by Sue Ruszala

This books shows how a healthcare worker can handle any situation with a patient.

------------------------------------------------------------------------------------------------------------


Take gentle care
Elizabeth, EOS
xx

HI ANN
THANKS FOR YOUR DRAFT LETTER ,THINGS HERE ARE LIKE
CHAOS THIS AFTERNOON,
OH COLD HAS GOT A LOT WORSE AND DAUGHTER HAS FRACTURED
HER ANKLE,GRANDSON HAS HAD SICK BUG ,,I FEEL LIKE WALKING ROUND WITH A MASK ON,WHEN I GET CHANCE I WILL READ DRAFT LETTER THROUGH,
THANKS

not sure where Dizzi is - have now sent her the final draft for her approval or otherwise

Dizzi i'm sorry to hear your complaints were not upheld by the hospital after your appalling treatment recently. I recall your thread. Its probably too late for this, or you may have already done it,but you can put your comments on NHS Choices for all to see.

http://www.nhs.uk/servicedirectories/Pages/HospitalCommentInput.aspx?servicetype=hospital&searchtype=hospitalcommentsearch

I hope you don't have a recurrence of such treatment should you need to be re-admitted to hospital in the future and that your further letter lets them know that your complaint is not 'going away'



Vera

Dizzi - where are you?

oh Dizzi how awful that yet again youve got nowhere with this hospital.

where do you live Dizzi? do you have a choice of hospitals in your area?maybe you could refuse to go to the same hos again.

ive worked in hospitals for years,and have never heard of such rubbish and have never seen a patient sitting up in a chair for half of the night,the nurse that treated you so badly should be sacked. :-(

we are not all bad,but a few give the rest a bad name.

hmmmmm Rollo,.....that'll cheer her up

right - I've edited to include the piece about the catheter and the PD - any other suggestions?

Oh, Dizzie love, you have been subjucated to so much pressure and unhappiness-often due to dreadful treatmeant at the hands of the NHS, plus not knowing how things would turn out for you.You deserve at the very least to get a decent reply to your complaint.It is a disgrace the you have been more or less dismissed and then dread having to go back to that so-called 'caring' hospital if necessary in the future. This should be 'broadcast' in the national papers, at the very least.This digusting behaviour really has to be made known through the whole country, and the guilty parties 'named and shamed. Be of good heart Gwen, many people are on your side. xx

AnnC. A good letter, just a suggestion I am sure that Dizzi explained her medical condition and physical needs/support in her original letter but do you think it would help if you reiterated these in your letter.

I am just thinking of what I did sometime ago ie.

Tell them
Tell them what you have told them
Tell them again

Dizzi don't give up.

When I sent a long letter about my treatment (or lack of!) in day surgery and other departments, a copy was sent to every Head of Department involved. I got a huge, positive, response and an investigation is ongoing. I might add that I tempered the complaints with praise where it was due. It sugared the pill.

It really does pay to let your views be known. How else can they try and better the service they give if patients do not tell them? And....never give up, that is my advice, Dizzi, as I said before.

Did you mention the catheter?

So have I Ann,also bearded the CEO of the Hospital in his Den,he did,nt like it but tough he had to.Hope this gets sorted and the person concerned is repremanded and the others who told the lies.**M**.