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SHOULD I MAKE A COMPLAINT

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ProfilePosted byOptionsPost Date

vera2010

vera2010 Report 24 Mar 2013 15:58

She may be correct and is not allowed to help you but she is not allowed to be rude and sarcastic towards you. Complaining is always difficult when you are an in-patient. Ask for a bed which may be more suitable to your needs unaided although that may not be enough for you at certain times. Try to contact the PALS rep direct. They won't like to see him/her on the ward. Info should be in your hospital literature.

It is my experience that the nurses will not turn against you if you complain but be more aware of the need to behave appropriately.towards you.

I hope you get well soon Dizzi and back with your family.

Vera


Suzanne

Suzanne Report 24 Mar 2013 21:17

shes the sort of nurse who gives the rest of us a bad name,and i would complain about her attitude .

as for the lifting you out of bed,well shes right when she says that its not allowed,we have hoists and slip sheets for helping patients out of bed,so why were they not used to assist you?..and why if you wanted the bathroom,were you not offered a bedpan. :-(

Wend

Wend Report 24 Mar 2013 21:24

I think Dizzi's main concern is that she will have to return to the hospital in the near future and might have the misfortune to be faced with this 'excuse for a nurse' again. I hope she follows everyone's advice and makes a complaint against her (or member of family does) before she has to suffer these uncalled for indignities again, when she's feeling vulnerable :-|

GlitterBaby

GlitterBaby Report 24 Mar 2013 21:37

Would that nurse have wanted to change a bed ?

Suzanne

Suzanne Report 24 Mar 2013 21:48

nurses change beds,but they raise them to waist level so they dont have to bend.


75% of annual sick leave is due to bad backs,costs the NHS millions .
money that could be spent elsewhere . :-(

GlitterBaby

GlitterBaby Report 24 Mar 2013 21:51

I meant in the way that if Dizzi had not made to the bathroom in time rather than a normal change of bedding

Suzanne

Suzanne Report 24 Mar 2013 21:58

oh sorry Glitter misunderstood your post :-D

patients now are encouraged to move and walk about as much as they can to aid their recovery and avoid thrombosis .but nurses do know which patients need help,and they have enough equipment to help handle the patients,so no excuse really is there. :-(

TheBlackKnight

TheBlackKnight Report 24 Mar 2013 22:25

A nurse has a duty of care, it seems this nurse failed in her duty of care to you in some degree from what you have said. On that I would say more details would help but just going on what you have said yes you should make a complaint.

Jean

Jean Report 24 Mar 2013 23:15

Yes make a complaint in writing a.s.a.p. She may well have had, other complaints about her attitude. Don't let her get away it. Get well soon, and Good luck.

Suzanne

Suzanne Report 24 Mar 2013 23:22

the NHS does have bad nurses,but they are few and far between..and to be fair,this is just one side of the story :-(

LadyScozz

LadyScozz Report 24 Mar 2013 23:24

That woman calls herself a nurse?

I know there are rules to help prevent injuries to nurses, but helping you to move your legs wouldn't have hurt her.

She sounds like a right b!tch! One day she'll get sick, and will serve her right if she gets a nurse with the same attitude.

Yes, complain! Send letters to the administrator of the hospital, your local newspaper and your local MP. Hopefully at least one of them will take notice.