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ebay help please!

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ProfilePosted byOptionsPost Date

TheBlackKnight

TheBlackKnight Report 23 Feb 2008 14:54

Heather
i have been on ebay a lot longer then 5 years now. I would say to you, Don't pay the seller just now. Get intouch with ebay and ask them to check them out, and get back to you on any findings they have. Also get intouch with the seller and ask them to email you the address and a contact name and phone number. Remember the rule on ebay though that you should not bid unless your going to buy the item, This is common knowledge. I have sold and purchased on ebay for years now. First thing to do just now is log your questions with ebay and tell them why your asking and if you like about this thread so they may see what your being advised and may open a enquiry into said auction. Secondly inform the seller of what your doing and why. Log or save all communication with seller and ebay for use later if you need it. Hope this helps.

Ron

Kay????

Kay???? Report 23 Feb 2008 15:18

heatehr any chance of you letting us know the seller or items they have on there so we can have a look at their selling methods for a scam..........

Heather

Heather Report 23 Feb 2008 18:12

Thanks guys, heads in a turmoil. Ron, I appreciate that you bid to buy but I wasnt aware of these dodgey circumstances until after Id won the item.

Rhoda, how can they send a paypal invoice to me? Is that possible for them?

Rhoda

Rhoda Report 23 Feb 2008 19:23

yes they can send a invioce its an option you have when your a seller some sellers do it with every item they sell to make them look more profensonal and personal.

when they send an invioce they get to add a thank you to it or return instructions or anything else they might what to add.

RStar

RStar Report 23 Feb 2008 19:24

If you dont want to pay, they cant make you. You might get an unpaid item strike, but thats nothing. Dont risk doing anything youre not happy with, and take it from me, Ive got a feedback of 1252, there are loads of dodgy people out there. If they give you negative, give them negative!! They probably wont, cos they know theyre in line for a negative.
I always send invoices, so thats normal, BUT its odd theres about 3 different addresses inc a foreign one! Why not report them to ebay, cos if theyre genuine, they have nothing to worry about.

Heather

Heather Report 23 Feb 2008 19:32

I went on the ebay forum earlier for advice on this - there was one person on there who was dreadful, saying that Id obviously bought on impulse and then came on looking for a way out of completing the contract. Honestly I could cry.

I suppose there is a way of cancelling your ebay membership isnt there?

RStar

RStar Report 23 Feb 2008 19:33

Yes, go to A-Z help. But that means you cant buy or sell again unless you start up a new account, and you'll lose your feedback....dont let one weird seller put you off!

Rhoda

Rhoda Report 23 Feb 2008 19:40

i have pm you explaining how to send an invioce yourself to pay.

DorothyG

DorothyG Report 23 Feb 2008 20:04

I had an email today accusing me of not supplying a laptop to a buyer on ebay! I don't know what to do about it, I haven't actually opened it as such, but assumed it was a scam..... what do you reckon I should do please? can anyone give me some advice?

I've never actually bought or sold anything on ebay - but I am a member of the site.

Donna

Donna Report 23 Feb 2008 20:32


Can anyone help?

Just bored and browsing through message centre (never looked b4 as usually searching through censuses etc) and noticed there seems be a lot of good advice about ebay.
I bought an item 3 wks ago and sent a personal cheque as the seller didn't use paypal. I received e-mails f rom the seller saying they hadn't received my cheque but not to worry as the post was slow there (?) and they were going away for the coming weekend. I e-mailed constantly checking whether they'd received it yet but got no reply. I checked my account and the cheque had been banked (£30)and I have never got my item. My e-mails were ignored by the seller.
I reported it to ebay as item not received, the contact info of seller they gave me isn't genuine and I've heard nothing from ebay since.
Any suggestions?
Would appreciate help as I'm unsure what to do next.
Thanking you in anticipation,
Donna

FUZZY BEAR

FUZZY BEAR Report 23 Feb 2008 20:35

dorothy have you contacted ebay themselves as alot of accounts get "hijacked" ?xx

Rhoda

Rhoda Report 23 Feb 2008 20:48

open and item not recived dispute with ebay and then contact your bank for them to claim the money back as they will know what account it's gone into.

Rhoda

Rhoda Report 23 Feb 2008 20:50

dorothy g

just ignor it as it is more than likely a scam.
you can forward the email to ebay for them to check it out.

Donna

Donna Report 23 Feb 2008 20:59

Rhoda
Thanks for advice but I've done both of these things. The lady at the bank said there's nothing I can do and I have reported item as not received.
Thanks anyway, will put it down to experience and stick to paypal only

Rhoda

Rhoda Report 23 Feb 2008 21:15

donna now that you have reported item as not recived you can now report them to the ebay trust and safty team.

once you opened the dispute you can keep going back on to it to look at the progress of it from there you first send message to seller and if not sorted that way you can get ebay to take the next step were they then get staff to asscess the problem and then they put a out come result on the said dispute page for you to see.
have you already tried this if not then do it know you have 90 days to do this in.

DorothyG

DorothyG Report 23 Feb 2008 21:21

Rhoda thanks for your advice - I think I'll do that and see what ebay have to say.

Heather

Heather Report 23 Feb 2008 23:18

Can someone explain how an account gets hijacked please?

I know on another forum recently someone said that her husband had supposedly bought dozens of items that he hadnt even seen. They had a terrible time sorting it out with people saying he had reneged on the deals but he hadnt even bought these things. How can someone take over your name and details?

Rhoda

Rhoda Report 23 Feb 2008 23:49

i personely have never heard of accounts being hijacked so i carn't help you there sorry

maryjane-sue

maryjane-sue Report 24 Feb 2008 13:43

The most common way for an account to get hijacked is if someone received a "spoof" email, clicks on what appears to be an eBay link. The web site you get taken to isnt, of course, ebay and you have given your user name and password away.

Ebay have excellent members boards which are well worth looking at for tips and advice.

covlass

covlass Report 24 Feb 2008 14:13

My ebay account was hacked while ago although I have no idea how they did it. I never open any e mails from ebay via my inbox only via ebay but they still managed to list 95 GHD's !!