General Chat

Dear Martine

I appeal to you today from my heart and for the members of Genes Reunited.

Please will you respond to let us know what the postion is regarding the recent trojan attacks.

Many, Many members have been affected by this and many are still having problems and will continue to have problems if remanents of this trojan is left on their computers.

Whilst we have tried our hardest to way lay the damage this has caused, it is impossible for us to actually help any further then we have done already unless you correspond and help us also in this matter.

Last night I was informed on a few occassions of a pop up happening on the home pages. The initial pop up was related to security as was the one last night. It had been said by Genes that the offending advert had been removed. If this was the case, was this new security alert one of your own messages now.

We need to know what it was and why it happened, without that all I and other can possible do is continue to treat the new pop up with suspicion. This mean hours and hours again of scanning, hours and hours of man power and not knowing whether the real cause has been affectively dealt with.

Out of the goodness of our hearts we are trying our best to help all affected by this including Genes Reunited themselves.

Please do us the courtesy of responding.

Colin & All who wish to know.



I

May I second that please...........Colin, Erroll and Steve are just a few who have tried so hard to help us out of the kindness of their hearts.

xx

May l join Kitty!!

Bless you Colin.

jude :o) xx

Is it so hard Martine to reply to your customers - we pay our money and we help each other - you are responsible for the maintenance of the site - please answer the questions ity is only common decency.

Colin Very well said mate.

GR please let us all know if this site is safe and have you solved the problem?

Well said, Colin!!! And thanks to you, Errol and Steve, too, for all your VERY hard work!!!

What a despicable way to treat paying customers!!!

Well said Colin. We all want to know if it safe on this site.

Karen

Well said Colin xx

As paying members i feel we should be informed of what action is being taken by GR to ensure our internet safety. Its not fair expecting members to solve these issues for you.

Jax xx

me tooxx

Hear, hear Colin!

I think it's safe to agree with you now without being subjected to a barrage of abuse!

GR we have the right to know???????????????????

Well said Colin and thank you very much

Lynne

do you think they are listning Colin? I allso have had the trojan and the pop up; I am just hoping my virus control can deal with it,but the pop up been back again today.

Well done Colin. Let's hope that Martine will respond as we pay good money to be on here after all.

PP
xx

Well said Colin.

Thank you and all the others that have been helping the members with this problem.

Lets hope there is some feedback on this problem.

Maureen

Well said Colin :))

Gr, i think you should have the decency to answer Colin etc after all the hard work they have put into helping everyone on here.

Wendy.xxxx

well said colin, heartily agree

Jea x

If we individually asked for a review of the threads where the virus is mentioned would GR take note? Still waiting for a reply from GR to an email I sent last thurs.
Di

Well said Colin

but i fear no reply will be forthcoming from the team.

Its sad but true the two words cusomer and service

seem very far apart on here

I hope that Martine does read this.

The other day I sent the following to GR in feedback:
"Please would you post a locked sticky on each board, advising members of GR and its sister sites, about the recent problem with the advertisement and possibility of members having downloaded viruses because of it.
Also, in that locked sticky, please advise members what to do in the event of a future recurrence and giving an assurance that, hopefully, it will not recur."

The reply came today:
"Thanks you for your email. Please accept my apologies if this virus alert has caused you any worry.
There was an advert on the site which was inviting people to download an application. At that point your anti-virus software picked this up and warned you of the various types of viruses that could be contained.
The advertisement does not actually contain a virus, but is inviting people to download an application so anti-virus software will create an alert to the user at that point and people with over zealous settings will mention various possible types of viruses that could be contained.
This advert has now been removed from the site."

I responded:
"Thank you for your reply, but it was not an answer to my request. Please would you read my request again. Thank you.
I am aware of the cause of the problem that started towards the end of last week; it did not cause me worry but it might have done to many others. I have stayed away from GR and its sister sites, only looking in briefly now and then, in the hope of seeing a reassuring locked sticky."

I have received a further reply:
"Thanks for your email. As the problem is resolved we won't be posting a sticky, however your comments have been noted."