Help Centre - Frequently Asked Questions
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Complete FAQ Listing
- I need an instant password reminder/ I can't login
- How do I print my tree?
- How do I stop my subscription/ renewal payment before it is due?
- How Do I Delete My Tree?
- How do I view trees that have been shared with me?
- How much are pay-per-view credits?
- What is the Keepsafe?
- How do I import or export a gedcom file?
- Where are my Hot Matches?
- What subscriptions do you offer?
- How much does it cost?
- How can I pay?
- How Can I Take Out A Free Trial?
- I don't want to renew my subscription - how do I cancel it?
- Will I Be Charged Anything For The Free Trial?
- How do I change the card I pay with?
- When will you renew my subscription?
- Why has my renewal payment failed?
- I want to change my subscription
- I would like a refund of the payment that I made
- What is Gifting?
- How do I redeem a gift voucher?
- How do I print out my family tree?
- Why can't I see the 'Save' tab on my details panel?
- How do I add a name to my tree?
- How do I edit details already in my tree?
- How do I view other trees?
- Why can't I see all of my shared trees on my dashboard?
- How do I remove someone from my tree?
- How do I change the parents of someone in my tree?
- How do I change my root person/tree owner?
- Where are my relation's photos and notes?
- Exporting Gedcoms
- Importing Gedcoms
- What are Relative Profiles?
- What is the upload limit for adding to keepsafe?
- Why do I see an error when trying to view my tree?
- What is the List view?
- Adoption
- How do I upload a photo to my tree?
- Deleting your Family Tree
- Building your Family Tree
- Viewing your Family Tree
- Printable Charts
- Living relatives
- Privatising your Family Tree
- Which Census records do you have?
- Which BMD records do you have?
- Which British Newspapers do you have?
- How much do records cost?
- Where are the Parish records?
- Which Military records do you have?
- Which Parish records do you have?
- Which Travel and Migration records do you have?
- British Newspaper Archive
- Scottish and Irish records
- Using the Birth/Marriage/Death records - UPDATED
- Why can't I view newspaper articles?
- Will I be charged if I try to view a record again?
- Ordering certificates
- What are the Electoral Roll records?
- Saving the records
- Reporting errors with records
- Searching the census - UPDATED
- How do I get a password reminder?
- Trouble signing in/ login details not accepted
- I want to delete my registration
- I have a new email address - how do I update my membership?
- I seem to have more than one registration
- I have multiple registrations with my email address, do I need to do anything?
- Please remove me from your mailing list
- How do I update my message board profile?
- How do I make the text bigger or smaller on my screen?
- Online safety
How do I print my tree?
You can print certain segments of your Genes Reunited family tree but, unfortunately, it's not possible to print a copy of your full tree.
We know that this is a big want from our members and our technical experts have spent vast amounts of time trying to develop a solution but there's just too much detail to print out a good quality full family tree on a standard printer.
This issue has beaten our competitors too but rest assured that we will keep looking at this and will be sure to add this feature if any software becomes available in the future.
We are, however, able to offer you an alternative. We have partnered with a genealogical printing company, My History, who are offering Genes Reunited members a 10% discount to print a copy of your family tree for you.
There are various charts and styles to choose from and prices start at as little as £9.95.
To take advantage of this great offer all you need to do is follow these easy steps;
1). Go to the dedicated Genes Reunited tree printing page at My History - http://bit.ly/12XXnDJ
2). Send My History a copy of your tree, which you can export from Genes Reunited as a gedcom file
3). Select the type of chart you’d like
4). Place your order
5). Your printed tree will be securely wrapped in a tube and delivered to your door.
Please click here for advice on how to export your family tree into a gedcom file.
Gift subscriptions
Do you know someone interested in discovering their family history?
You can now buy a gift subscription to Genes Reunited so they can research their family tree.