General Chat

some good advice been given on these posts.
The person who composed the disciplinary letter needs hauling over the coals for this one

Bunny xx

hope it gets sorted,would like to think if it had been me who had fallen I would have been looked after and not abandoned.

How ridiculous! You step backwards and fall off the bus!! Of course you should be left there with blood pouring from your head! Timetables must be kept. The buses must run on time.

Which bus company is this? I'll make sure I don't ever use them!

Also, as Colin says, regarding "duty of care" I'm sure it would have made a bad impression on all other passengers had he just driven off and left her.

If I saw a bus driver, train driver or whoever else do that, I would be put off using their service.

That is awful. He did the right thing at the end of the day and helped the lady in question and I bet she is greatful he did. Lynette xx

Just thought has an employee of the company he was surely complying with the legal requirement of 'duty of care' to a customer - really think he needs to escalete it above the head of the jonsworth who sent him the letter

I would have thought that he was ( apart from tending to his passenger ) looking after the best interests of the Company and as such should be commended for it.No doubt some "Jobsworth" decided differently,perhaps the Senior Management should be informed over the head of the "wally" who sent the Letter.**M**

How disgusting of his company ....... maybe we ought to print this thread off and send it to his company in his support .............

First thing he should do is speak to his union rep and if he is not a member the union man will advice him any how, the next is to see if he knows or remembers any off the passengers on his route and get statements from them. Sounds like he has a bad boss and or his boss is in trouble for too much lost mileage. If you wish to i can chat with my union guy and see what he suggests. PM me if you want.

Me too, Pauline. I hope he ask the company whether they would rather he had just driven off and left her there. I'm sure any other passengers would have understood the delay and, really, the delays matter more to the passenger than to the company. (No doubt worried about meeting targets.)

There are far too many rules and regulations in this world and not enough common sense.

Outragous and whilst he probably cant talk to the press but if mother in law did the bus company couldn't do much could they?

My son-in-law is a bus driver. Last week a lady got on his bus, and as she was paying her fare, she stepped backwards, and actually fell out of the bus onto the pavement, cracking her head in the process. He got out the bus, and realising that she had quite badly injured herself, phoned 999 for an ambulance. He then flagged down the next bus from his company to transfer his passengers over, and stayed with the lady until the paramedics arrived to take over. He had phoned into his depot to advise what was happening.

Yesterday in the post, he got a disciplinary letter from the company warning him about running his route late, and that although he would not have action taken against him this time, there would be a report on his file!!!

What was he supposed to do? Leave the lady there, and drive off? He is absolutely incensed over the matter, and I quite understand why.

PP
xx