General Chat

Maggie

I think I have to disagree with you re your thread


............... your messages were also unwarrantedly rude


The person you accuse of being so rude to you, and who you told never to contact you again .................. is one of the very best researchers on these boards!




sylvia

Ann ,
c&p two of them and sent them to GR
now waiting for them to reply again ..
Hazelx

Thanks for the support on this matter, I am just glad it is not just me otherwise I might have doubted myself. I now feel more reassured. Anyway I am off now to cook for the brood.
Take care and hope it all gets sorted for you.
Maggi xx

why some people feel the need to be verbally abusive I really donlt know - you should c & p their message and send it to GR

I can now access my messages but it is still on this cumbersome new system - and as for seeing years of birth - of course you can - I c & p'd the one I found earlier for all to see - hope David doesn't mind!!

they haven't had the courtesy to acknowledge any of my complaints

Hi Deanna I also wrote on GR just a short while ago, my pc went a bit funny and my message disappeared, I did not know that it sent so I wrote it out again, then got an abusive message from a rather rude person and even after my explanation the cheeky person still gave verbal abuse. I have not used GR for a long time but it is really off putting when this happens.
I must say I preferred the old GR pages and I hope you got yours sorted out without too much trouble.
Regards Maggi

I sent a complaint in yesterday


I got this message back


Thank you for taking the time to write to us and express your opinion.

We are currently receiving a lot of feedback from our members but please be assured that your email has been noted and will be passed onto our Mangement team and that we are already working to fix any teething problems over the next week or two.

Best regards,


Julie
Genes Support Team





You now have to click on the TITLE of the message to open it

You apparently have to have a title to a message that you send, or it will not go

If you click on the name (as we used to do to open the messagge), then you get a little information, which includes the Tree access request/allowed



it's all a mess!






sylvia

I have had a reply to my pm from GR
Hazelx

Dear Hazel Thanks for your email. I've checked your contacts page and messages and can't see your date of birth shown anywhere. Please can you confirm exactly where you can see it? Does it show on a particular contact or message? I'll be happy to check this again for you. Best regards,

Maybe it is while they are meddling, mine seems OK, perhaps it will revert to what passes for normal soon!!!

I've just now tried mine Ann and everything comes up. I never ask either Deanna which surprised me, also I have got names of people who contacted me to ask me to open my tree. It will take ages to sort out and get my normal contacts back, why can't they leave things alone, it just goes from bad to worse.


Caz xx

Must have a look at mine, because I never ask to look at peoples trees.
I really hate the list of contacts being added to my tree page.
They are mostly friends I have sent messages to.
They have nothing to do with my tree.
Deanna X

still can't access my messges due to "site maintenance"

Ann I have just come out of messages and it was still the same, rubbish. I have been trying to sort my contacts out and it seems I sent a message to Daff asking her to open her tree???? It is not a term I would use, I'm more polite, so who sent it, I didn't.
I also found all my messages by clicking on the message title not the name, all sent and received messages are still there, mine are at least.
As for who is asking for these changes, no-one will ever know so it is a stock answer for what they want to do and we don't.
Every person who uses it should send in a complaint, they would have to change it back then.

Caz xx

Well Caz, and all of us.... who exactly is it who keeps asking for these changes?
It is not me, it is not any of you, and none of my other friends on here seem to want these changes... SO, who is it who asks for them?

Good morning all... nice start to the morning isn't it? ;-0(
Deanna X

just tried t get into "Messages" - unavailable due to site maintenenace!!! could it be that we are going back to how things were? Do hope so!!

I only had my friends and some family tree names in my contacts, now I have everyone I have ever been in contact with, pages and pages. I have to go through every one now to find which ones to keep, I am so annoyed. I got a reply to my message to them yesterday, I can't see who would be 'suited' with the change.
The reply.


Thank you for taking the time to write to us.

I am sorry that you are not happy with the recent changes that we have made to the Genes Reunited website.

We have reacted to feedback from our members to make these latest developments but inevitably, some of the changes suit certain member use more than others.

We are currently receiving a lot of feedback and suggestions from our members so I will not reply to your points in detail but please accept my assurance that your email will be individually read by our Management team and will be taken into consideration as we work to continually enhance the website over the coming weeks and months.


Caz xx

aaaghhh just tried to send a reply to a message I apparently sent to myself lol ( it wasn't me ) and my message went straight to 'Draft', only way forward was to press back button...what are they playing at :(

Would have been good.
I would have answered sooner, but,
coffee time is coffee time.. ;-0)
Deanna X

ROFL Deanna...I SO wish I had thought of that before sending the reply ;)

xx

What system are you using?????

The baby's 'Tomy' computer! ;-0)

Deanna X

Reply from GR to my complaint at having lost messages...... basically they 'can't recreate the problem...what system am I usingf?"

...I have replied !!

xx