Genealogy Chat

At last, I've been waiting over 2 months, but this morning I have just managed to export my tree. Such excitment! Anne

To all those out there trying to download their trees. THIS IS SO DAMN ANNOYING AND I AM FRUSTRATED WITH THE LACK OF HELP FROM GR. I have a good mind to take my tree of permanently whenever I get chance to see it. This is ridiculous. I've lost count of how many times I have asked GR to sort this problem out - whatever the problem is! Someone from GR confirmed today that it should be working. When? GR take sooooo long to answer e-mails its a joke.

Well it's still not fixed, i still have EXCACTLY the same problem I've been having all along. My subscription runs out tomorrow so I don't know if I'll be able to post anything more here after then. Anyway, I'll e-mail them asking for a copy of my gedcom to be sent via e-mail & see if they'll do that (googd idea from above). I'm not very impressed at the moment with the speed at which this problem is(not) being acknowledged as real & fixed- the gedcom complier is the bees knees... when it works. BUT -IT IS BROKE! please fix it genes please, I want my tree!

Last time I was unable to download it they sent it to me in an e-mail which was very good of them. I've asked 3 times in the last 2 days but they still say its fixed. I've got approx 520 surnames (2,500 people) in my tree and I only hope they dont lose it! I havent got a recent copy which is really stupid of me. Oh, if you havent got a copy of your tree - back it up. GR told me once before that if their servers go down they dont have a backup facility!!

I have just emailed GR as well, i thought it was just me. perhaps if enough of us email them they will sort it out

I mailed them 2 weeks ago about the same problem. Still waiting for a reply

Yes, I've always had problems downloading my gedcom file. The download box never opens and the page freezes halfway. I've contacted them about it 3 times now and this morning they say they have fixed the problem - yer right! I still cant download it. Any ideas?

I've spent alot of time cross referencing others information, I've had about 7 really helpful sources of the same family lines - each version was slightly different & I've added my own discoveries too as in more kids, Plus stuff from old wills etc. I've got several thousand more people waiting for a home on my genes tree - but I don't want to spend the time adding them if the database/gedcom is broke! Saying all that, my tree is quite small compared to some I've seen!

Cant help but notice youve got 1430 people in your tree Zara!!!!! Wow.

I just can't organize my brain, do my tree or anything until they fix the gedcom thingy!!! tried it twice today - still not working. Nice lady from genes said they were gonna fix it yesterday, I'm starting to worry now that there is a bigger problem, I'm still adding names though. BTW - how did you manage to fry your computer (person above) I've never known that happen - ever!

i am had to reformate my computer, exported to my family tree software and nearly all 400 names dates are in 1905 ive contacted genes well not happy. same problem when transferring it to ancestry.

Lastest error codes when I try to export are: Error: Connection failure(16389-Microsoft OLE DB Provider for SQL Server) Error: Permission denied(70-HappyGenesReunited) My membership runs out in a few days and you've got my tree!

Hi Zara - I contacted GR a while ago with the same problem. They've given me an extra month's membership and say they are working on it. I find it pays to email them and not go through 'contact' - you're more likely to get a reply. PS Didn't do as well as Brenda though!!!

Thanks for the replies, I was starting to think it was just me:) I got a reply once saying they were working on 'it' whatever it is. The gedcom complier is one of my favorite parts of Genes, I hope they get it sorted soon. Software I'm using for my gedcom is 'treedraw' the free version I got off a disc & ged2html (I think?) - a clever gizmo anyway, that makes one of those A-Z surname websites - I've got enough people in my tree to make it useful to others (abt 1400 people) & now the export button isn't working tipical! I don't fancy typing out all those names again...please genes fix the database:(

Hi Zara I spent about 2 months trying to get them to sort my gedcom file out and in the end I managed it myself although one of the support staff did offer in the end to try and do it for me. What package are you using for your gedcom? I am using Family Historian and I had to prepare a special gedcom file with no sources or notes or anything and then it finally went through although I must say I still have had to alter some of the info on the Genes site. Jan

Hello, Is anyone else here having problems exporting their gedcom from genereunited ? I've been trying to for a couple weeks now & I've had no luck as eroor messages keep comming up. I've been in contact twice with support & no answers are forth comming. If anyone knows whats wrong I'd appreciate an answer please! Zara